If Skype for Business stops during setup, this is where you go to re-run it.Īfter the setupskypeforbusinessentryretail.exe file has downloaded, choose Run. Important: Note where you saved the setupskypeforbusinessentryretail.exe file on your computer. Ask your admin (the person who gave you sign-in information) for help.Īt the bottom of your screen, choose Save as to download the setupskypeforbusinessentryretail.exe file to your computer. If you don't see Skype for Business listed at all, then it's not included in your Microsoft 365 business plan -OR- your admin hasn't assigned a license to you. When you're done, go to Sign in for the first time at the end of these steps. Choose Install to install the Microsoft 365 suite of applications, including Skype for Business. If Skype for Business is bundled with other Microsoft 365 applications, you'll see the following page. If you see the following page, choose Skype for Business, choose your language, the edition that matches your other Office applications ( 32 bit or 64 bit - if you don't know, choose the default) and choose Install. Also, ask the person in your business who purchased it whether they assigned a license to you.Īt the top of your Microsoft 365 page, choose > Microsoft 365. Still need help? Go to Microsoft Community.Tip: If you don't see the Skype for Business download in your portal, make sure the Microsoft 365 for business plan you purchased includes it. Referencesįor more information about how to create and verify DNS SRV records if you have an on-premises DNS host, go to the following Microsoft TechNet website:įor Microsoft 365 for professionals and businesses, go to this article in the Microsoft Knowledge Base:Ģ526143 You can't sign in to Skype for Business Online by using a domain that is configured for full redelegation If your DNS host is running UNIX or Linux and the SRV records aren't resolving correctly, remove the underscore from the host name of the SRV record. Some UNIX or Linux OS servers that host DNS don't require the underscore (_) when you add SRV records to the DNS host. In these cases, there is currently no workaround except to change DNS hosts or to manage DNS through an on-premises DNS host. This condition blocks the ability to communicate with external users (Federated and PIC). Some DNS hosts can't host SRV records, or the DNS hosts don't have options to host SRV records. If you can't add SRV records through your DNS host For instructions about how to configure DNS for the most common DNS providers, see Create DNS records at any DNS hosting provider for Microsoft 365. If any issues are detected, check the DNS configuration with your domain registrar. This test examines all four DNS records that are required by Skype for Business Online to determine whether they're correctly configured. Enter the sign-in address that you're using when you to try to sign in to Skype for Business Online (for example, and start the test. Go to the Lync Connectivity Analyzer and select Office 365 Custom/Vanity Domain Name Settings Test for Lync. Troubleshoot Skype for Business Online DNS issues with the Lync Remote Connectivity Analyzer (RCA) DNS SRV resource records, CNAME resource records, or both kinds of records are configured incorrectly for your domain.You use a custom domain in Microsoft 365.This issue occurs if all the following conditions are true: The placeholder in this table represents the name of the Session Initiation Protocol (SIP) domain of your organization, such as. To resolve these issues, make sure that you add the following service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. If the problem continues, please contact your support team. Cannot sign in because the server is temporarily unavailable.There might be an issue with the Domain Name System (DNS) configuration for your domain. Lync couldn't find a Lync Server for.Or, you receive one of the following error messages when you sign in to Lync 2010 or Lync 2013: Sign in from Lync Mobile clients by using the Auto-Detect Server option.Public Internet Connectivity (PIC) together with Windows Live, MSN, and users.Skype for Business Online federation with external users.Skype for Business Online Autodiscover and automatic sign-in. One or more of the following features don't work as expected in Skype for Business Online (formerly Lync Online):
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